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Privacy Policy

Last updated: 12/2025

This Privacy Policy explains how Stairservice (“we”, “us”, “our”) collects, uses, and protects your personal data when you use our website or contact us through our enquiry forms.

1. What information we collect

We may collect the following personal information when you submit an enquiry through our website forms:

  • Name

  • Email address

  • Phone number (if provided)

  • Postcode

  • Project details and messages you choose to share

  • Uploaded photos (if provided)

We do not require users to create accounts or log in to use our website.

2. How we use your information

We use your personal data only to:

  • Respond to your enquiry

  • Provide quotations or information you request

  • Communicate with you about your project

We do not use your data for marketing without your consent.

3. Legal basis for processing

We process your personal data based on:

  • Legitimate interest – to respond to enquiries you submit

  • Consent – when you submit a form and agree to our Privacy Policy

4. How we store and protect your data

  • Enquiry data is stored securely within our website system and email inbox

  • Access is limited to authorised personnel only

  • We take reasonable technical and organisational measures to protect your data

5. How long we keep your data

We retain enquiry data only for as long as necessary to:

  • Respond to your request

  • Manage ongoing or potential projects

  • Meet legal or accounting obligations where applicable

You may request deletion of your data at any time.

6. Sharing your data

We do not sell, rent, or trade your personal data.

Your data is only shared when necessary with trusted service providers (e.g. website hosting or email services) strictly for operational purposes.

7. Your rights (UK GDPR)

You have the right to:

  • Request access to your personal data

  • Request correction or deletion of your data

  • Withdraw consent at any time

To exercise your rights, please contact us using the details below.

8. Cookies

Our website uses only essential cookies required for basic functionality and security.
We do not use cookies for advertising or tracking purposes at this time.

9. Contact details

If you have any questions about this Privacy Policy or your personal data, please contact:

Email: box@stairservice.co.uk
Phone: +44 7849 248156

10. Updates to this policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.