Terms & Conditions
Last updated: 12/2025
1. Definitions
“We”, “Us”, “Our” – StairService Ltd, Company No. 14781825, registered in England & Wales.
“You”, “Client”, “Customer” – the individual or company purchasing our goods or services.
“Goods” – staircases, components, balustrades or any other products supplied by Us.
“Services” – measuring, design, consultation, delivery, installation or related works.
“Quotation” – the written offer provided by Us outlining price, specifications and terms.
By accepting a quotation or placing an order, you agree to be bound by these Terms & Conditions.
2. Scope of Terms
These Terms apply to all quotations, orders, sales, installations and services undertaken by StairService Ltd.
Nothing in these Terms affects your statutory rights under the UK Consumer Rights Act 2015.
3. Quotations & Orders
1. Quotations are based on the information provided by the Client.
2. Quotations for supply-only products are considered final.
3. Quotations including on-site services without a site visit are indicative only. Final pricing may change after inspection.
4. It is the Client’s responsibility to review the quotation and ensure it meets their requirements.
5. Once a quotation is approved, an invoice will be issued.
6. An order is considered confirmed only after payment according to the agreed terms.
7. Any changes requested after payment may affect the lead time and may incur additional charges.
8. Lead times start only after:
• approval of drawings/specifications,
• invoice payment, and
• completion of final measurements (whichever is last).
Please review your order carefully before submission.
4. Pricing & Payments
1. Prices apply only to the items and specifications stated in the quotation.
2. Prices are valid until the date shown on the quotation.
3. Payment methods accepted: Bank Transfer, Credit/Debit Card, PayPal, Cash or BACS. Credit/Debit
Card payments are subject to an additional 3% processing fee.
4. Unless agreed otherwise:
• full payment is required at the time of order, or
• a deposit at order and full balance before delivery/installation.
5. Goods remain Our property until paid in full.
6. Late payments may incur interest at 2% above Bank of England base rate.
7. Unpaid balances over 40 days may be referred to debt collection or legal action.
8. Any additional goods or services must be confirmed in writing with agreed pricing.
5. Measurements & Client Responsibilities
If StairService installs the staircase:
• We will take all necessary measurements during a site visit.
• We cannot guarantee that a staircase can be installed or will comply with regulations until we inspect the site.
• The Client must ensure adequate access, structural conditions and the required space.
• Failure to prepare the site may result in delays, re-visits or extra charges.
If the Client orders manufacture only:
• The Client is fully responsible for supplying accurate measurements.
• We are not liable for issues arising from incorrect measurements or site conditions.
• Measuring assistance is available for an additional fee (includes working drawings for approval). agreement to the commencement of manufacture based on this specification, layout and design.
6. Building Regulations (Part K)
1. By default, we design staircases to meet UK Building Regulations Part K.
2. If compliance cannot be achieved due to site constraints, this will be stated in the quotation.
3. If the Client changes the site conditions after our visit (e.g., floor height, headroom, structural changes), We are not responsible for resulting compliance issues.
4. Non-compliant staircases can be manufactured only if explicitly agreed in writing.
7. On-Site Services & Installation
1. Installation applies only to the items stated in the quotation.
2. The Client must prepare the site as agreed (access, clearance, safety, removal of obstacles).
3. If the site is not ready, We may refuse installation until rectified; additional visits may incur fees.
4. During installation, access through the staircase area may not be possible.
5. The Client must not use the staircase until authorised by our installer.
6. We may remove limited interior finishes if necessary (without affecting structural stability).
7. Interior finishing (plastering, painting, flooring etc.) after installation is the Client’s responsibility.
8. Delivery
1. Deliveries are kerbside unless otherwise agreed.
2. The Client must ensure adequate manpower to move goods from the van.
3. A 4-hour delivery window is provided but cannot be guaranteed due to traffic or weather.
4. Inspect all items upon delivery. If damaged, we recommend refusing delivery.
5. Report any missing or damaged items within 48 hours.
6. We are not liable for costs related to:
• delayed materials,
• labour booked before goods are checked,
• project delays due to third parties.
7. Failed delivery attempts may incur re-delivery charges.
9. Variations
Any changes to the agreed specification, design, measurements or scope must be approved in writing.
Variations may affect:
• price
• lead time
• materials
• installation dates
No work will proceed on variations until fully agreed.
10. Warranty & Quality
1. We guarantee our workmanship and installation quality.
2. Timber is a natural material and may:
• expand/contract
• change colour
• develop small cracks or variations
• contain natural knots or grain differences
These are not considered defects.
3. We use engineered timber where beneficial for stability and sustainability.
4. All visible elements are sanded and ready for finishing unless stated otherwise.
5. Warranty does not cover:
• damage from improper storage
• lack of finishing (varnish/oil/paint)
• moisture, plastering or wet trades
• damage caused by third parties
• hidden areas after carpeting, plastering etc.
6. Creaking or movement due to natural wood behaviour is not a defect unless caused by incorrect installation by Us.
7. Client must provide access for inspection and repairs.
8. If defects are confirmed as our fault, repairs or replacements will be provided at our expense.
11. Returns & Cancellations
1. Bespoke staircases and custom-made items are non-refundable.
2. Standard items may be cancelled with 48 hours’ notice before dispatch.
3. The Client has 30 days to return standard items (not bespoke) at their own cost.
4. Returned goods must be unused and in resale condition; otherwise, deductions may apply.
5. Administrative fee of £60 may be applied for certain cancellations.
12. Liability Limitations
To the extent permitted by law:
• Our liability is limited to the value of the order.
• We are not liable for consequential losses, loss of earnings, delays caused by third parties, or site conditions outside our control.
• We do not accept responsibility for structural works not undertaken by Us.
13. Third-Party Work
Any modifications or works by third parties may void the warranty.
Before covering or finishing the staircase (plasterboard, carpet, flooring), the Client must ensure everything is acceptable.
14. Force Majeure
We are not responsible for delays or failure to perform duties due to circumstances beyond our control, including but not limited to: extreme weather, transport disruptions, strikes, illness, supply shortages, or accidents.
15. Data Protection (GDPR)
We process personal data in accordance with UK GDPR solely for the purpose of providing goods and services. We do not share your data with third parties except where required for delivery or legal obligations.
16. Complaints
If something is wrong, please contact your project manager or email – box@stairservice.co.uk
We aim to resolve
17. Contact Details
StairService Ltd
15 Heronscroft
Bedford
MK419LP
Phone: 07849 248156
Email: box@stairservice.co.uk